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Re: Garbled Emails

PostPosted: Thu Nov 18, 2010 9:28 pm
by idratherbeinthewoods
I just received 3 new cache notification emails that were "garbled".
Never had a problem before.
Several forum topic notification emails I received earler today were fine.

Re: Garbled Emails

PostPosted: Thu Nov 18, 2010 9:34 pm
by idratherbeinthewoods
From: Opencaching US <[email protected]>
Reply-To: [email protected]
Mime-Version: 1.0
Content-Transfer-Encoding: BASE64
Message-Id: <[email protected]>
Date: Fri, 19 Nov 2010 01:00:01 +0000 (UTC)
Return-Path: [email protected]
X-OriginalArrivalTime: 19 Nov 2010 01:00:01.0927 (UTC) FILETIME=[185BF170:01CB8785]

SGVsbG8gaWRyYXRoZXJiZWludGhld29vZHMhDQoNClRoZSBmb2xsb3dpbmcgbmV3IGNhY2hlIGhh
cyBiZWVuIHBsYWNlZCB3aXRoaW4geW91cg0Kbm90aWZpY2F0aW9uIHJhZGl1czoNCg0KDQoxOC4x
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ZWFtIA0KDQo=

Re: Garbled Emails

PostPosted: Thu Nov 18, 2010 9:42 pm
by RVRoadTrip
This baffles me. I have no idea why people at random receive garbled emails. I certainly wish I knew, though.

Re: Garbled Emails

PostPosted: Thu Dec 02, 2010 7:40 am
by therapaint
I used to receive garbled emails on my droid only, now they're garbled on the desktop as well. I don't have this issue with any other sender, and I receice email from a LOT of senders. I know one other cacher in my area who has experienced this problem - looks like it's becoming widespread - not good for business!

Re: Garbled Emails

PostPosted: Thu Dec 02, 2010 9:33 am
by DudleyGrunt
Some searching I've done indicated that Outlook 2003 (at least), especially with Vista, is more sensitive than other clients in dealing with e-mails when you are listed on the BCC (blind carbon copy).

If you are using Outlook 2003, you might want to try the following...

Check if “Read all standard mail in plain text” option in Outlook 2003is turned on. You need to uncheck this option which will not show HTML contents:-

1. Start Outlook 2003.
2. On the Tools menu, click Options.
3. On the Preferences tab, in the E-mail area, click E-mail Options.
4. In the Message handling area, check if “Read all standard mail in plain text” box is checked.
5. Uncheck if it is checked and see if you are able to see the message content.


You may also want to test viewing the e-mails in your providers webmail client. They should show fine there.

Re: Garbled Emails

PostPosted: Thu Dec 02, 2010 11:10 am
by RVRoadTrip
OK, I found out the problem but have yet to find out WHERE along the email's journey that it occurs. The email is being changed from plain text and encoded using BASE64. If you get a garbled email, you can visit http://www.opinionatedgeek.com/dotnet/tools/base64decode/ and decode it to see what it looked like when it left our server. I will send a bulletin letting users know this until we can track down the root cause. I have been pouring over the code all morning looking for anything that might be an issue on our end.

Thanks for your understanding.

Re: Garbled Emails

PostPosted: Thu Dec 02, 2010 1:26 pm
by RVRoadTrip
Another Update:

Based on some research, I have found out that some email clients/servers will not properly display messages unless a MIME-Version header is specified. Since there is only one MIME-Version (1.0), not everyone includes it since it is assumed. I added this specific header to our code and if anyone receives a garbled email from today forward, please post your message headers in this thread. Thanks!

Re: Garbled Emails

PostPosted: Thu Dec 02, 2010 2:21 pm
by DudleyGrunt
Very cool. Hopefully, that will do it.

Re: Garbled Emails

PostPosted: Thu Dec 02, 2010 4:38 pm
by TermiteHunter
Since we only have this problem with mail sent from OCTeam could you send out another message so that we can verify that the possible fix did indeed work?
The Bulletin sent was also recieved garbled but this may be a good candidate to re-send.

I recieved 2 messages today, both garbled and both before the fix.
The notification of a new hide in my area (thanks Therapaint)
and the bulletin.
I have never had a problem with logs. They arrive fine.

Outlook 2007 Win Xp sp3

Re: Garbled Emails

PostPosted: Thu Dec 02, 2010 6:11 pm
by RVRoadTrip
TermiteHunter wrote:Since we only have this problem with mail sent from OCTeam could you send out another message so that we can verify that the possible fix did indeed work?
The Bulletin sent was also recieved garbled but this may be a good candidate to re-send.

I recieved 2 messages today, both garbled and both before the fix.
The notification of a new hide in my area (thanks Therapaint)
and the bulletin.
I have never had a problem with logs. They arrive fine.

Outlook 2007 Win Xp sp3


I'd rather not send out another bulletin as that goes to everyone. I'll send you a PM about what we can do for you.